I get the error “This product key isn’t meant for your region”. View Microsoft account limits. Here are the common errors and how to fix them. Your product key can only be redeemed once. It isn’t meant to be re-used or shared. If you bought Microsoft Family and want to allow other users to install Office, please don’t send the product key to them because they will see the same error.

Instead, send them an email or link using the procedure in How to share your Office Home subscription benefit. You’ll see this error message if you enter a product key for a version of Office that isn’t available for download from Office. Here’s where you can enter those product keys. Office for Mac and Office are no longer supported and not available for download if you no longer have media to download these versions.

If you’re not sure what kind of product key you have, you can use the Virtual support agent English only. If your product key is for a supported version of Office, the Virtual support agent will provide a link to download Office.

The Virtual support agent can also let you know if your product key has been blocked and can connect you to a live agent. If you get this message, this means that your product key was purchased in a different country or region than where you’re currently located. Office product keys must be redeemed in the country or region where they are purchased. If you need assistance, contact Microsoft support.

This can also happen if you try to extend the duration of your current Microsoft subscription with a product key that was purchased in a different country or region than the one originally used to start your subscription. For example, you set up your Office subscription in China with a product key purchased there and you then purchase a product key in the United States, and attempt to extend your Office subscription with it.

In this scenario, you can either redeem the new key to a different Microsoft account or you can wait until your subscription expires at least a day after the expiry date to use the new key with the same Microsoft account. Examples of using the wrong product key. Most Microsoft products use a character product key.

Here are some common things that can happen:. These product keys are normally for Microsoft Windows. These product keys are entered in a different location.

For help, see Enter your product key for Office for business. Using the product key provided by a school or organization. If your school or organization has a volume license agreement for Office, then you are using a different version of Office that uses volume license keys.

See Activate volume editions of Office for more information. Common ways people mistype the product key. Reading the product key from a label can be difficult. Letters and numbers may look the same. Tip: If you bought Office from an online retailer and received a confirmation email, try copying and pasting the product key from this email instead of typing it. The product key must be activated by the retailer before you can use it.

To resolve the issue, go back to the store where you purchased Office and have them activate the product key. You’ll see this message if you try to extend the amount of time on your Microsoft subscription past 5 years. Your Microsoft account can have only one Microsoft Family subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Microsoft subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years.

This doesn’t increase the number of Office devices you can be signed in to or increase the amount of online storage that’s available with the subscription. For more information, see What happens if I add another Office for home subscription plan to my account?

You can redeem up to 30 one-time purchases of Office , , or Office on the same Microsoft account. To redeem additional products, you’ll need to create another Microsoft account. For more help, see Getting maximum number error when you try to redeem Office?

Note: This does not apply to Microsoft subscriptions. After you enter a valid product key, the Next button should be enabled. However, if JavaScript isn’t enabled in our browser, the Next button won’t work. If you’re using an iPad, you must use another device to redeem your product key because JavaScript isn’t supported on iPads. Here’s how to enable cookies if your browser is blocking them:. And click “Continue” like this.

Choose “Install Now”. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Install, upgrade and activate Microsoft and Office Search Community member. When I click on “change product key,” nothing happens. Any suggentions, other then removing it and re-installing? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

 
 

 

Office “change product key” does not work. – Microsoft Community.Get help with product key errors on – Microsoft Support

 
You’ll see this error message if you enter a product key for a version of Office that isn’t available for download from Activate Office online · Click File > Help > Activate Product Key. If you don’t see an Activate Product Key button, your software is already activated, and. If you have genuine Microsoft product then you should enter the product key that they have provided you and if it have any issue then go to.